ALVIRA ENTERPRISES

The World’s Most Compliant and Intelligent Solution for
Both Inbound and Outbound Communication

Born from the merger of world leaders Aspect Software and Noble Systems

Built on trust, collaboration and industry firsts

First Automatic Call Distribution System

First Best of Breed Enterprise Cloud Contact Center

AI | Multichannel Campaigns | Self-Service IVR & Low Code Apps

4 of the top 5 commercial banks

6 of the top 6 airline carriers

5 out of the top 7 Forbes global companies

Available on-premises, in the Alvaria private cloud, or on your public cloud, our outbound solutions offer TCPA compliance with our Clicker Agent

Increase productivity with customizable dashboards for administrative controls and campaign views

Industry's most powerful outbound engine, designed for enterprise-level campaigns

State-of-the-art, real-time speech analytics designed for optimal agent performance and business insights

Fast and easy start up with out-of-the-box campaign templates allow you to get up and running quickly

Compliance tools without complexity. Enforce delays between call attempts, exclusion rules, call progress analysis and more

Automated outbound segmentation and strategies

Reduce complexity of self-service management while significantly improving customer experience and increasing agent efficiency

Interaction flows for all channels at the same time in a user-friendly interface – design once, deploy anywhere

Low code / no code self-service interaction modelling

Empower your IVR with natural language processing (NLP) to better understand customer intent, provide around-the-clock support, and deliver a seamless, personalized experience.

Create a dynamic resource from your knowledge-base with AI-powered search. Get instant, accurate answers, summaries, and contextual information. Additionally, use intelligent routing to streamline interactions with AI classifications.

Route voice calls, digital interactions, and automate processes to ensure customers are connected to the most appropriate resources quickly and efficiently.

Premier National Banking Organization

Provide call recording on inbound and outbound calls for QA and dispute resolution.

An integrated digital recording system to record 100% of inbound calls.

Management features allow the Bank to exclude line-side recording in states with dual consent laws on outbound calls, while retaining the agent-side for training purposes. Recordings are sorted by category for quick retrieval and playback and can be played for attorneys in resolving consumer disputes.

Financial Services & Mortgage Lending

Increase the flexibility to create new scripts and provide access to customer information.

An easy-to-use graphical application builder for managing campaigns.

The bank can customize campaigns and scripts for different needs. User-friendly tools have reduced time to build campaigns from over 1 hour to only 10 minutes.

Government Collections Unit

Increase list penetration without hiring more staff and generate improved results from outbound campaigns.

Predictive Analytics solution, featuring contact targeting and campaign management tools.

85% increase in outbound calls and 61% lift in RPCs.

Leading Telecommunications Provider

Improve staff productivity in the blended call center and increase right party contacts (RPCs).

Deployed a best time to contact solution along with advanced campaign management to enhance its call targeting and optimized outbound schedule.

RPCs were boosted by 15% to 30% and agent efficiency improved by more than 8%.