Starfish Ruhr Heavy Machinery Technology (Dalian) Co., Ltd

Gerneral Introduction

Starfish Ruhr Heavy Machinery Technology (Dalian) Co., Ltd has a clear vision of where key industries are headed and how we can help customers reach their goals by thinking our way around obstacles, creating solutions, and finding answers to complex technical and engineering challenges.

We have rich experience in the design, component manufacturing, installation, debugging, training, and operation of vertical lathes, vertical machining center, horizontal lathe

The machine tools can meet various compound needs, including turning, milling, drilling, grinding, and also processing more complex parts.

The machine tools have been exported to Chile, Peru, Colombia, Mexico, Russia, Germany, Franch, Italy, Poland, African nations, and almost all Asian countries.

Acceptance:

The content of pre-acceptance in accordance with the standard of machine acceptance

And precision inspection sheet.

Installation

1) The buyer according to the foundation chart offered by the seller.

2) After the equipment arrives at the user site, the buyer needs to complete the preparations for the three-phase power supply, three-phase four-core cable, compressed air source, etc., and provide the above-mentioned cables and air pipes to enter the standard interface of the machine tool, and the user will notify the supplier to install and debug after the preparation is ready.

Training

• 1-2 day: Inspection cable connection, the finished foundation is qualified guide

Customer know each components name and functions as well.

1) Demo and teach user do calibration and use customer workpieces to machine.

Reviewing all operation step and learn each parts maintenance method.

Warranty period is 14 month from date of debugging in customer workshop.

In the warranty period

If some parts need to be replaced due to the quality of product, the company is responsible for free replacement, if it is not due to product quality of the Vertical Lathe or need company send a technician to fix the Vertical Lathe, the appropriate fees should be collected.

Our company will assistant customer to get the machine run well answer all question

From customers on line.

For simple operation issue, through email/whatsapp/video/phone call deal with directly

For difficult issue, invite engineer to help you repair or debugging onsite.

Out of warranty period:

Customer just pay cost of parts with reasonable and lower price.

Troubleshooting

1) Before delivery: Special QC department check carefully ensure all is qualified with high

Quality

2) Through see customer actual photos or video, using discussed group or email or video

Meeting or phone call give solutions immediately

Dispatch engineer go to customer workshops onsite.