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Business Description

Helping companies around the world promise, deliver, and delight their customers 1 million times a day.

DispatchTrack Launches Integrations with STORIS and Podium

Faster routing times

Reduction in miles driven

Delivery success rate

Reduction in customer calls

Increase in capacity utilization

Our best-of-breed, AI-powered routing optimizes thousands of routes in minutes—producing ETAs your drivers meet with 98% accuracy. Seamlessly combine dynamic routing with manual adjustments in a single session. The routing engine gets better every day as machine learning gathers real-life data about traffic, driver efficiency, and service times.

DispatchTrack’s software reaches out to customers automatically, prompting them to schedule, confirm, or reschedule via text, email, or phone. On the day of delivery, customizable automated communications let customers know when their delivery is en route and give live ETA tracking via a dedicated portal.

Maintain an exceptional last mile customer experience with personalized, relevant, and prompt customer notifications and comprehensive real-time visibility. Stay connected with end customers throughout the last mile journey with relevant information and images to ensure smooth deliveries and satisfied customers.

Inform the customer, provide on-site services, and gather proof-of-delivery via the full-featured driver mobile app. Communicate and coordinate in real time with customers, drivers, and dispatchers and provide post-delivery sales, billing, and surveys. 

Your delivery data is centralized so it can be reported and analyzed readily. Fine tune your operation using analysis from built-in reports and create custom reports to capture everything from multi-jurisdictional fuel taxes to FSMA and DOT/ELD/IFTA/HOS compliance logs to driver behavior and real-time telematics data.

Designed with the needs of your industry vertical in mind

Easy to implement, intuitive to use, and accelerated time to market

Return on Investment (ROI) and cost insights for every delivery decision

Built to evolve and enhance with every upcoming release

All of the end-to-end functionality you need in a single solution

Optimize fleets, deliveries, and customer experiences with real-time visibility

Last mile deliveries are at a turning point.

If you’re still relying on spreadsheets or phone calls in your last mile delivery process, here's your guide to saving money and delighting customers by replacing those outdated processes.

"We’re one of the three major final mile providers that cover the entire United States, and in the critical areas of route optimization and delivery execution, DispatchTrack is our application of choice."

Business Overview

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Accepted Currency:

USD

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